FAQ — What Does Heaven Concierge Do? | Common Questions

Question 1

What is Heaven Concierge?

Accepted Answer

Heaven Concierge is an End of Life Family Concierge service that helps families organize responsibilities, understand next steps and coordinate appropriate professionals and service providers when a loved one is approaching the end of life or has passed away.

Question 2

What does Heaven Concierge actually do?

Accepted Answer

We help bring organization to an overwhelming situation. Depending on your family's needs, we may help organize priorities, create an action plan, research providers, coordinate appointments, communicate with vendors and help keep track of outstanding responsibilities.

Question 3

What makes Heaven Concierge different?

Accepted Answer

Families often find themselves dealing with many different organizations and professionals at once. Heaven Concierge provides one central point of contact focused on helping organize and coordinate those moving pieces.

Question 4

Are you a funeral home or cremation company?

Accepted Answer

No. Heaven Concierge is a family concierge and coordination service. Funeral and cremation services are performed by appropriately licensed providers selected by the family.

Question 5

Can you help us find a funeral home or cremation provider?

Accepted Answer

Yes. We can help families research appropriate providers, understand questions they may want to ask and coordinate introductions or appointments. The family ultimately decides which provider to use.

Question 6

Can you help with the home?

Accepted Answer

Yes. A home can create many responsibilities after a loved one's death. Depending on the circumstances, Heaven Concierge may help coordinate property maintenance, clean-outs, estate sales, movers, storage, repairs, appraisals and appropriately licensed real-estate professionals.

Question 7

Can you help sell a home?

Accepted Answer

Heaven Concierge can help coordinate the property transition. Any activity requiring a real-estate license is handled by an appropriately licensed real-estate professional or entity. Any mortgage or lending activity requiring licensing is handled through an appropriately licensed mortgage professional or entity.

Question 8

Can you help with an estate sale?

Accepted Answer

Yes. We can help families identify and coordinate estate-sale professionals, personal-property appraisers, donation services, clean-out companies, movers and storage providers when appropriate.

Question 9

Can you help before someone passes away?

Accepted Answer

Yes. Families may contact Heaven Concierge in advance to organize documents, professional contacts, property information, family responsibilities and personal wishes. Planning ahead can make future responsibilities easier to understand and manage.

Question 10

Can I call on behalf of my parent or another family member?

Accepted Answer

Yes. You can contact Heaven Concierge to discuss the situation. The ability to act, obtain information or make decisions on someone else's behalf may depend on consent, authorization and applicable law.

Question 11

Do I have to use the professionals you recommend?

Accepted Answer

No. Your family remains in control. If you already have an attorney, CPA, funeral provider, real-estate professional or another trusted advisor, Heaven Concierge can coordinate with that professional when authorized.

Question 12

Do you provide legal or tax advice?

Accepted Answer

No. Heaven Concierge can help organize questions and coordinate with attorneys, CPAs and other qualified professionals, but legal and tax advice should come from appropriately licensed professionals.

Question 13

Does Heaven Concierge receive referral fees?

Accepted Answer

Heaven Concierge believes referral relationships should be transparent. Where compensation is permitted and Heaven Concierge receives compensation related to a referral or service relationship, disclosures required by applicable law will be provided.

Question 14

What if my family members disagree?

Accepted Answer

Heaven Concierge can help organize communication and responsibilities, but we do not determine legal rights or resolve legal disputes. When questions involve legal authority, estate administration or contested decisions, families may need advice from an appropriate attorney.

Question 15

What if I don't know what I need?

Accepted Answer

That's one of the main reasons to call Heaven Concierge. You don't need to know which professionals or services you need before contacting us. Tell us what's happening and we'll help you organize the situation and determine what should happen next.

Question 16

How quickly can you help?

Accepted Answer

Contact Heaven Concierge to discuss your circumstances and current availability. We understand that many families are dealing with time-sensitive situations and will do our best to respond promptly.

Question 17

How much does Heaven Concierge cost?

Accepted Answer

Fees depend on the level and duration of concierge support required. Families can begin with a private consultation and discuss whether additional concierge assistance would be helpful. Third-party professional and vendor fees are generally separate.

Question 18

What areas do you serve?

Accepted Answer

Please contact Heaven Concierge to discuss your location and circumstances. Some coordination may be possible remotely depending on the family's needs and the services required.

Question 19

What should I do if someone has just died?

Accepted Answer

If someone may still be alive, is in immediate danger or needs emergency assistance, call 911. For a death that has occurred, the appropriate first steps depend on where and how the death occurred and whether hospice, a healthcare facility or authorities are involved. Our guide — What To Do When Someone Dies — walks through the first 24 hours step by step.

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